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Microsoft's entire Surface line pulled from Consumer Reports' recommendations

12 Agosto 2017

"Consumers tell us that reliability is a major factor when they're choosing a tablet or laptop", said Simon Slater, survey manager at Consumer Reports.

If you're a photographer in search of a new laptop or tablet for working with your photos, there's something you'll probably want to know about Microsoft Surface devices: an estimated 25% of them will break within the first two years you have them, a new report says.

Microsoft disagrees with Consumer Reports' findings, and Surface chief Panos Panay says the company stands "firmly behind the quality and reliability of the Surface family of devices". Yesterday, Consumer Reports, a non-profit organisation that seeks work with consumers to "create a fairer, safer, and healthier world", removed its recommended designation for Microsoft's Surface computing devices.

Panay described today's Consumer Report survey as "disappointing", and provided some numbers to back his disagreement. It is likely that a large amount of the respondents were owners of devices like the Surface Pro 2 and Surface 2 that were on sale between 2014 and 2017. Enter Consumer Reports, which gave a "recommended" rating to a number of Surface products based purely on theoretical lab performance, cancelling the assessment after comprehensively judging reliability in a series of new studies. "I have both the Surface Pro (5) and Surface laptop and have not experienced an issue with stock (non-beta) software".

"This year, you'll notice Microsoft Surface showing off its versatility in some interesting new places during National Football League games", Microsoft general manager Robert Matthews writes.

Consumer Reports Warns About Microsoft Surface Reliability

Surface also ranks highly in customer satisfaction. According to 9 to 5 Mac, the rating service would no longer recommend such products due to relatively poor reliability marks compared to other brands. But to date, sufficient user feedbacks were collated, and the CR was able to come up with an estimate of the predicted reliability of Microsoft Surface laptops.

The exec also said that Microsoft is tracking incidents per unit, a metric that has improved from generation to generation and it's now at record lows of well below 1%.

Such research published by the magazine Consumer Reports, published by the Union of American consumers.

Fix specialists iFixit gave the Surface Laptop a repairability score of ZERO, describing it as "not meant to be opened or repaired".

In my anecdotal use of a Surface Pro device over three years (Replaced twice for hardware issues), sold when it worked, it worked, When it didn't work, you wanted to toss it out the window. The company also made headlines late previous year for yanking its recommendations of the new MacBook Pro following erratic battery life test results.

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Microsoft's entire Surface line pulled from Consumer Reports' recommendations